Most DTC brands lose more revenue to unanswered calls than they spend on ads. Vocal deploys voice agents that recover carts, answer order questions, process returns, and upsell — at a fraction of the cost of a support team, and without a single hold message.
From the moment a shopper hesitates at checkout to the third reorder six months later, Vocal is the voice on the other end; trained on your catalog, your policies, and your brand.
Vocal calls high-intent shoppers within minutes of cart abandonment, answers objections, and applies a one-time code to close the sale.
"Where is my order?" is your #1 ticket. Vocal pulls live tracking from Shopify, ShipStation, or your OMS and answers in under a minute.
Triages return reasons, issues RMAs, books pickups, and offers exchange-instead-of-refund nudges that protect margin.
Outbound confirmation calls that also pitch a complementary SKU. Tracked end-to-end with revenue attribution per agent.
Sizing, materials, shipping windows, discount stacking. Vocal handles 80% of inbound and warm-transfers the rest with full context.
Failed renewals, dunning calls, pause-instead-of-cancel offers — recovered without sending a single soul-crushing email.
Vocal reads inventory, orders, and customer history from the tools you already pay for, and writes notes back so your team picks up exactly where the agent left off.
See how a Vocal agent handles your top 10 call types in a 30-minute demo with a member from our team.