Plumbers, HVAC techs, electricians, roofers: your customers don't leave voicemails, they call the next number on Google. Vocal picks up every call, triages the urgency, books the job into your dispatch software, and pages the on-call tech when it's a real emergency.
Vocal is trained on the vocabulary, pricing structures, and dispatch logic of the field service trades; not a generic chatbot bolted onto a phone line.
Burst pipe at 2am? Vocal triages severity, dispatches the on-call tech, and texts the homeowner an ETA before your phone even rings.
Capture every "my AC is out" call during the July heatwave. Vocal books tune-ups, quotes service-call fees, and slots emergencies into the route.
Sort permitted work from quick-fix calls, collect panel details up-front, and warm-transfer code questions to a licensed electrician.
Storm season floods the line. Vocal qualifies leads by zip code, insurance status, and damage type — and books the estimator's calendar.
Subs, suppliers, and homeowners all calling at once. Vocal routes by project, takes change-order requests, and logs every call to the job folder.
Confirms appointments the morning of, reschedules cancellations into the next open slot, and notifies the tech when a customer runs late.
Vocal answers in under a ring, identifies the trade need, and collects address, phone, and job type.
Walks the customer through diagnostic questions, quotes the service-call fee, and flags true emergencies.
Writes the job into ServiceTitan or Jobber, assigns the nearest available tech, and texts confirmation.
Vocal reads your price book, technician schedules, and service area from your existing FSM platform, and writes every call back as a structured job. No double-entry, no app-switching.
See how a Vocal agent handles your top 10 call types in a 30-minute demo with a member from our team.